Accessibility Statement

Help Helps CIC is committed to making our website accessible to everyone, including people with disabilities, neurodivergent users, older users, and individuals who rely on assistive technologies. We aim to ensure that all visitors have an inclusive and user-friendly digital experience.

We strive to ensure our website:

• It is easy to navigate

• Works well on all devices

• Supports screen readers

• It is usable for people with visual, hearing, motor, or cognitive impairments

• Follows recognised accessibility standards (WCAG 2.1 AA)

Accessibility is an ongoing priority, and we continue to improve our platform as part of our commitment to equality, inclusion, and community wellbeing.

To support a wide range of users, our website aims to provide:

• Text alternatives for images

• Clear headings and simple page structure

• High-contrast text for better readability

• Keyboard-friendly navigation

• Adjustable and resizable text

• A fully mobile-responsive design

• Captions or transcripts where appropriate

• Accessible contact and enquiry forms

• Plain, easy-to-understand language throughout

While we actively work toward meeting WCAG 2.1 AA standards, some areas may require further refinement, including:

• Older documents or PDFs provided by third parties

• Occasional formatting inconsistencies on mobile devices

• Images that may need clearer or more detailed alt-text

These areas are under ongoing review and development.

If you experience any difficulty accessing information or using any part of our website, please contact us:

📩 Email: info@helphelpscic.org

When contacting us, please include:

• The page or feature you had trouble with

• The device or browser you are using

• Any assistive technology you rely on (such as a screen reader)

We aim to respond within 5 working days.

We can provide information in alternative accessible formats upon request, including:

• Large print

• Simplified or easy-read text

• Audio explanations

• Email-only versions of content

• Phone or in-person support (where available)

Please contact us and we will accommodate your needs wherever possible.

We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

If any part of our website does not fully meet these standards, it is unintentional, and we are actively working toward full compliance.

Our website may contain links to external organizations such as government sites, NHS resources, or support agencies.
We are not responsible for the accessibility of third-party websites or their content.

​We regularly review and update this Accessibility Statement to ensure we remain committed to equal access for all users. Improvements to accessibility are part of our ongoing development process.

Our website may use cookies to:

• Improve user experience

• Analyse traffic

• Maintain security

You may disable cookies through your browser settings.

Our website may use cookies to:

• Improve user experience

• Analyse traffic

• Maintain security

You may disable cookies through your browser settings.

Our website may contain links to external websites.
We are not responsible for their privacy practices.