Help Helps CIC is committed to safeguarding and promoting the welfare of adults and vulnerable individuals. This policy outlines how we prevent harm, respond to concerns, and protect those who access our services.

We aim to:

• Create a safe and supportive environment

• Prevent abuse, harm, or exploitation

• Respond quickly to safeguarding concerns

• Follow UK safeguarding laws and best practice

• Ensure all staff and volunteers understand their responsibilities

We provide well-being guidance and signposting for:

• Adults

• Vulnerable adults

• Individuals facing stress, trauma, abuse, or mental health challenges

• Families and couples

We do not provide medical or legal advice, but we offer emotional support and guidance.

• Physical abuse

• Emotional or psychological abuse

• Domestic abuse

• Sexual abuse

• Neglect

• Financial abuse

• Coercive control

• Self-neglect

• Online abuse

• Hate crime

If a client discloses harm, risk, or abuse, we will:

• Listen without judgment

• Record the concern accurately

• Assess the level of risk

• Seek consent to share information (when safe to do so)

• Contact relevant agencies when necessary, including:

  • Police

  • Local Authority Safeguarding Team

  • Domestic abuse services

  • NHS Crisis Teams

If someone is in immediate danger, we may act without consent, as required by safeguarding law.

Client information is confidential unless:

• There is risk of harm to the client or others

• A crime has been committed

• We are legally required to share information

We comply with GDPR and Data Protection regulations.

📩 Email: info@helphelpscic.org

If someone is in immediate danger, call 999.